Data Deletion Request

Learn how to delete your data and account from Ellara

Delete Your Account and Data
You can request deletion of your Ellara account and its saved health records. Other retained records and copies can require separate handling, as described below.

Option 1: Delete from the App

  1. Open the Ellara app on your device
  2. Go to Settings → Account
  3. Tap "Delete account"
  4. Confirm your decision
  5. Ellara deletes the account and the health records stored with it, then signs you out

Option 2: Email Request

If you cannot access your account, you can request deletion by email:

  1. Send an email to [email protected]
  2. Use the subject line: "Data Deletion Request"
  3. Include your registered email address
  4. We will verify that the request comes from the account holder, then delete the account and its health records
What Gets Deleted?

Account deletion removes the following records from your active Ellara account:

  • Your profile, including any conditions you selected, and your sign-in account
  • Cycle, symptom, pregnancy, meal, and workout records
  • Fitness profile, workout plans, and shopping list items stored with the account
  • The sign-in session on that device, when the app signs you out
Data Retention Period

Account deletion removes the Ellara account and its saved health records from the active account. Device cleanup may need a retry. Backups, support correspondence, operational request records and billing records can require separate handling. Copies exported to Apple Health, Health Connect or other apps, files you shared, and copies saved by recipients are not removed by deleting your Ellara account. Deleting the account does not cancel an App Store or Google Play subscription; cancel it separately in your store account. Contact Support for questions about retained records or deletion.

Note: Deletion is permanent. If you want a copy first, email [email protected] from your account address before you delete it.

Request a Copy First

To get a copy of your records before deletion:

  1. Email [email protected] from the address on your Ellara account
  2. Use the subject line "Data copy request"
  3. We will verify the request and send the copy to that address
Frequently Asked Questions

Can I recover my account after deletion?

No, account deletion is permanent. Once your data is deleted, it cannot be recovered.

How do I know the account was deleted?

The app signs you out after the account and its records are removed. You can also email [email protected] if you need written confirmation.

What about my subscription?

Deleting your account does not automatically cancel subscriptions made through the App Store or Google Play. You must cancel your subscription separately through your app store account.

Can I delete specific data without deleting my account?

Yes, you can delete individual entries, cycles, or other data within the app without deleting your entire account.

Need Help?

If you have questions about data deletion or need assistance, our support team is here to help.

Contact Support →